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« Reply #6120 on: May 16, 2008, 10:03:42 AM » |
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I have. They took their cars in as they were, with mods on, and most were waranteed without dispute.
Kev
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Current: '09 STI Sport Tech - intake, TBE, AP, spacers and mudflaps
Gone: '08 GTI DSG - stock - meh
Gone: '07 MS3 - FMIC, AP, TBE, coils, RPF1's, lots of stickers - 150k of memories
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« Reply #6121 on: May 16, 2008, 10:04:39 AM » |
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^ is there a way of contesting the decision? ie getting a second opinion?
I don't know. I think the next step is to call their Customer line but I'm sure I'll be dealing with someone who is going to give me the same canned answer. Kev |
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Current: '09 STI Sport Tech - intake, TBE, AP, spacers and mudflaps
Gone: '08 GTI DSG - stock - meh
Gone: '07 MS3 - FMIC, AP, TBE, coils, RPF1's, lots of stickers - 150k of memories
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disqx
Premium Member
I married my Mazda3
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Posts: 4626
"I am not pleased."
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« Reply #6122 on: May 16, 2008, 10:07:56 AM » |
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I guess you could contact those dealerships directly that did the warranty to find out what allowed them to do the work.
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Dennis
- Grilled, lowered, LED'd, HID'd, intaked, exhausted, stubbied, wheeled & tired, brake lined & padded, Rho-plated, horned, rear sway barred, yadda, yadda, yadda...
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kyoshi
Mz3 Sport Representative : Captain Insano
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car fund: 0.00
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« Reply #6123 on: May 16, 2008, 10:08:25 AM » |
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^ is there a way of contesting the decision? ie getting a second opinion?
wtf.... was that rep there when you came in kev? seriously pissing that others have had the turbo replaces w/ mods, and even the paint too, wtf |
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My sale thread'06 Mazda3 Sport GT Snowflake Pearl White
mazdaspeed|eibach|simota|hks|rays|rallyarmor|trg|whiteline|progress
'08 Suzuki GS500 Blue/White
|alpinestars|bell|scorpion|shift|knox
Wishlist: Brake/Rotors, Koni shocks, Quiet tires HAHAAHAHAHAH
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rob
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« Reply #6124 on: May 16, 2008, 10:11:42 AM » |
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wtf.... was that rep there when you came in kev?
Apparently he wasn't. They wouldn't give Kev a face to face with the rep. Probably because the rep wouldn't be able to handle the heat against Kev. |
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artofpants
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dave31
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« Reply #6125 on: May 16, 2008, 10:29:08 AM » |
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Kev, I'd skip the customer line and try to find someone higher up on the chain. Just go to Mazda's regional head office and ask to speak with someone in person. Phone calls, emails, and letters don't work compared to getting in their face.
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'05 Acura TSX
'09 Kawasaki ER6N
'06 Silver Sport GT
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hansolocujo
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« Reply #6126 on: May 16, 2008, 10:37:16 AM » |
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I wonder if you switched over to Wolfe in Langley if they'd be able to help you.
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2011 CWP Mazda2  |
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HeaTransfer
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« Reply #6127 on: May 16, 2008, 10:51:10 AM » |
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IMO, the best way would be to try to get through directly to the higher ups for a little face to face. Also, paper letter writing (email is next to useless). As usual, tone will be critical.
It should help to have the documentation and particulars of others who have had their turbochargers replaced, if those people are willing to help you.
It's not unheard of for good letters to recieve a prompt response.
Good luck, Kev.
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Vehicle dynamics 101:
"Understeer is when you hit the wall with the front of the car and oversteer is when you hit the wall with the rear of the car. Horsepower is how fast you hit the wall, torque is how far you take the wall with you." - anonymous
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Username
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« Reply #6128 on: May 16, 2008, 11:11:11 AM » |
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Thanks Jason.
I echo your sentiments on writing a dignified letter stating facts only. I do have the work order of an MS3 owner in Calgary who had his turbo replaced. As well, I have the new and old part numbers, as well as several testimonials of owners who have had their turbos replaced in spite of modifications.
I'm also contacting Corksport to get any technical information that would support my case.
As well, I gave Forcefed Performance in Langley a call regarding the issue and they will be taking a look at my ca rnext week. I mentioned to him that my car seems to emit a puff of blue smoke upon coming to a stop after a longer drive. He said it could also be blow-by (which sivlia has echoed as welll). I want to isolate the issue first before I proceed with with a potential fix. I'm hoping the folks at Forcefed could provide me with a letter should they confirm that the turbo is in fact faulty and that it is a result of a manufacturing defect rather then my modifications.
Kev
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Current: '09 STI Sport Tech - intake, TBE, AP, spacers and mudflaps
Gone: '08 GTI DSG - stock - meh
Gone: '07 MS3 - FMIC, AP, TBE, coils, RPF1's, lots of stickers - 150k of memories
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kar-yin
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« Reply #6129 on: May 16, 2008, 11:21:53 AM » |
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that sucks.
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kar-yin
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« Reply #6130 on: May 16, 2008, 11:22:18 AM » |
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work sucks
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dmogx
I drive a Manseeduck Thee
I married my Mazda3
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rawr..
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« Reply #6131 on: May 16, 2008, 11:25:52 AM » |
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Let's go protest in front of the Mazda Western Regional office, and get the news to come film us hahaha.
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jefferino
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« Reply #6132 on: May 16, 2008, 11:31:41 AM » |
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Let's go protest in front of the Mazda Western Regional office, and get the news to come film us hahaha.
Count me in. Anything to leave work early. |
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dmogx
I drive a Manseeduck Thee
I married my Mazda3
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rawr..
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« Reply #6133 on: May 16, 2008, 11:35:59 AM » |
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Thanks Jason.
I echo your sentiments on writing a dignified letter stating facts only. I do have the work order of an MS3 owner in Calgary who had his turbo replaced. As well, I have the new and old part numbers, as well as several testimonials of owners who have had their turbos replaced in spite of modifications.
I'm also contacting Corksport to get any technical information that would support my case.
As well, I gave Forcefed Performance in Langley a call regarding the issue and they will be taking a look at my ca rnext week. I mentioned to him that my car seems to emit a puff of blue smoke upon coming to a stop after a longer drive. He said it could also be blow-by (which sivlia has echoed as welll). I want to isolate the issue first before I proceed with with a potential fix. I'm hoping the folks at Forcefed could provide me with a letter should they confirm that the turbo is in fact faulty and that it is a result of a manufacturing defect rather then my modifications.
Kev
posted at 11:11:11  Should let the regional rep know that, we'll be representing bcmazda3 at DTP. Indirectly we represent Mazda as well. A few signs showing our dissatisfaction may very well lead to people thinking twice about purchasing a Mazda in the near future. |
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melonvitara
Asian Mr. Clean
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« Reply #6134 on: May 16, 2008, 11:43:38 AM » |
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Let's go protest in front of the Mazda Western Regional office, and get the news to come film us hahaha.
bring all our cars in  |
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rob
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« Reply #6135 on: May 16, 2008, 11:46:17 AM » |
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Best way to get support is from the public!
Most companies will try to resolve the issue if it'll lead to bad PR.
Support from the public will result in change! If you can use a forum to recover a Skyline, you can surely use one to have a faulty auto part replaced.
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artofpants
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kar-yin
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« Reply #6136 on: May 16, 2008, 12:12:37 PM » |
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yupz rob
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kar-yin
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« Reply #6137 on: May 16, 2008, 12:51:30 PM » |
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so cold
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dmogx
I drive a Manseeduck Thee
I married my Mazda3
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Gender:
Posts: 18216
rawr..
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« Reply #6138 on: May 16, 2008, 02:23:00 PM » |
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so cold
wat da fak it's flippin hot today u post whore! |
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rob
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« Reply #6139 on: May 16, 2008, 02:47:55 PM » |
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so cold
wat da fak it's flippin hot today u post whore! not so hot with this mocha frap it's lurvely. |
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artofpants
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